These Terms of Service (the "Terms") govern access to and use of the XOps platform (the "Service"), operated by XOps ("we", "us"). By applying for, activating, or using an account, the entity you represent (the "Customer") agrees to these Terms.
1. The Service
XOps is a software-as-a-service planning platform for aircraft operators. It provides, among other functions: request intake and AI-assisted feasibility analysis; commercial pricing scenarios; crew roster construction checked against configurable flight-time-limitation rule sets; disruption-recovery decision support; crew travel sourcing; and integrations with third-party systems selected and connected by the Customer (for example LEON and the XOps crew application).
The Service is decision support. It prepares analyses, plans, and drafts; it does not dispatch aircraft, and it executes irreversible actions only after explicit approval by an authorised user of the Customer. See the Aviation Regulatory Notice, which forms part of these Terms.
2. Accounts and access
- Access is granted per company workspace following an approved application. The Customer designates its administrator(s), who manage user invitations and roles.
- Credentials are personal. The Customer is responsible for the actions of its users and for maintaining the confidentiality of credentials and API tokens issued to it.
- We may suspend accounts that present a security risk, violate the Acceptable Use Policy, or are materially in arrears.
3. Customer data
- The Customer retains all rights in the data it submits to the Service (fleet, crew, schedules, customers, documents, messages — "Customer Data").
- We process Customer Data only to provide and support the Service, as described in the Privacy Policy and the Data Processing Addendum.
- The Customer is responsible for having the necessary rights and legal bases to submit Customer Data, including personal data of its crew and staff.
- On termination, we will make Customer Data available for export in standard formats for thirty (30) days, after which it is deleted from production systems in the ordinary course.
4. AI-assisted features
- Certain features use large language models to draft analyses, summaries, and recommendations. Outputs may contain errors and are provided for review by qualified personnel — they are not professional, legal, or operational advice.
- Deterministic rule engines (for example flight-time-limitation checks) are configured from published regulatory material, but the Customer's own regulatory obligations prevail — see the Aviation Regulatory Notice.
- Where the Customer connects its own LLM provider key, the provider's terms apply to that processing.
5. Third-party integrations
The Customer decides which third-party systems to connect (e.g. LEON, XOps, messaging providers) and supplies the credentials. Data exchanged with a connected system is governed by that provider's terms. We are not responsible for the availability or accuracy of third-party systems.
6. Fees
Fees, billing periods, and payment terms are set out in the applicable order form or subscription agreement. Except where required by law or expressly stated, fees are non-refundable. We may change pricing with at least thirty (30) days' notice, effective at the next renewal.
7. Intellectual property
We retain all rights in the Service, its software, and its documentation. The Customer receives a non-exclusive, non-transferable right to use the Service for its internal business operations during the subscription term. Feedback may be used to improve the Service without obligation.
8. Confidentiality
Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. This clause survives termination for five (5) years.
9. Availability and support
We operate the Service with commercially reasonable skill and care and target high availability, excluding planned maintenance and events beyond our reasonable control. Support channels and response targets, where agreed, are described in the applicable order form.
10. Warranties and disclaimers
Except as expressly stated, the Service is provided "as is". We do not warrant that the Service is error-free or uninterrupted, or that outputs (including AI-generated analyses and rule-engine results) are complete or correct in every case. The Customer remains solely responsible for operational decisions, regulatory compliance, and the safety of its operations.
11. Liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, consequential, or punitive damages, or for loss of profits, revenue, or data; and (b) each party's aggregate liability arising out of the Service in any twelve-month period is limited to the fees paid by the Customer for the Service in that period. Nothing limits liability that cannot be limited by law (including for fraud, or death or personal injury caused by negligence).
12. Term and termination
These Terms apply for the subscription term and renew as set out in the order form. Either party may terminate for material breach not cured within thirty (30) days of written notice. Sections 3 (last bullet), 7, 8, 10, 11, and 13 survive termination.
13. General
These Terms, together with the order form, the Privacy Policy, the DPA, the Acceptable Use Policy, and the Aviation Regulatory Notice, are the entire agreement. Neither party may assign them without consent, except to an affiliate or in connection with a merger or sale. Governing law and venue are as set out in the order form; absent such choice, the law of the jurisdiction where XOps is established applies. We may update these Terms with notice; continued use after the effective date constitutes acceptance.